Lesson terms

Taster lesson. Each family may book one taster lesson, paid in advance at the single-lesson rate. After the taster, lessons are provided through a monthly plan.

Plans & payment. Plans are billed monthly in advance via Stripe and give you 4, 8 or 12 lesson credits a month (1, 2 or 3 lessons a week) at the group size chosen. Prices are shown and charged in your local currency where available; the exact amount is confirmed on the checkout page. Credits are for use within the billing month in which they are issued.

Your weekly slot. Your chosen weekly time(s) are held for you every week while your plan is active.

Rescheduling. A lesson can be moved to any open slot with at least 48 hours' notice, or with at least 4 hours' notice in case of illness when a doctor's note is provided. Otherwise the lesson is forfeited. Each lesson can be rescheduled once, no more than half of a month's lessons can be rescheduled, and a rescheduled lesson must be taken within 30 days of its original date.

Teacher cancellations. If your teacher has to cancel, the lesson credit is returned to you and you will be offered a new time.

Cancelling & pausing. You can cancel with 14 days' notice; the plan ends at the end of the current billing month, or the following one if fewer than 14 days remain. Remaining credits can be used until the end date. You may pause once in any 12 months for between 1 and 4 weeks with 14 days' notice; billing stops and your slot is kept.

Online lessons. Lessons take place on Google Meet. A parent or guardian should be present at home during lessons for children under 13. Lessons are not recorded unless agreed in advance.

Refunds. Where a refund is due it is returned in the currency you paid, at the original exchange rate.

Contact. Questions about these terms: hello@kingletlearning.com.